FAQ 🩷🩵
Frequently Asked Questions 🩷🩵
Are Miss Melts products handmade?
Yes! Our fragrance products are handmade with care by Miss Melts.
What products do you sell?
We offer a range of home and everyday fragrance products including:
- Wax melts
- Shot pots
- Universal Air Fresheners
- Wax burners
- Gift options
What is a Universal Air Freshener?
Our Universal Air Freshener is a scented spray designed to freshen a variety of spaces including your car, bedroom, bathroom, wardrobe and more.
What sizes are the Universal Air Fresheners available in?
Our Universal Air Fresheners are available in 50ml and 100ml bottles.
How do I use wax melts?
Simply break off a piece of wax, place it in the top of your wax burner and allow it to melt. As the wax warms, it will release the fragrance throughout your space.
Can I reuse my wax melts?
Yes! You can continue reheating the same wax until you can no longer smell the fragrance. Once the scent has faded, remove the old wax and replace it with a fresh melt.
How strong are your fragrances?
Our products are made to provide a noticeable fragrance, however scent strength can vary depending on the fragrance chosen, room size and personal preference.
Are your perfume-inspired fragrances the real perfume?
No. Our “Type” fragrances are inspired by popular perfumes and are not affiliated with, endorsed by or connected to the original designer brands.
How do I choose a fragrance?
Our fragrance range includes perfume-inspired, fruity, sweet, fresh and floral scents, so there’s something for every preference. Check out our fragrance list to find your favourite!
Can I pick up my order?
Yes! Pick-up options are available. Please select your preferred available pick-up option when ordering and follow the collection instructions provided.
How long will my pick-up order take?
Please allow approximately 2–3 business days for orders requiring preparation. You’ll be contacted when your order is ready to collect.
Do you offer shipping?
Yes! Shipping options are available through our online store. Available delivery options and costs will be shown at checkout.
What happens if my order arrives damaged?
Please contact Miss Melts as soon as possible with your order details and photos of the damaged item so we can help resolve the issue.
Can I request a particular scent?
If you’re looking for a specific fragrance or aren’t sure what to choose, feel free to message us on social media and we’ll be happy to help.
Where can I shop Miss Melts?
You can shop our range online at missmelts.com and keep up with us on our social media pages for new products, fragrances and updates. 🩷🩵